A travel agency is an organisation that arranges travel for its clients, who usually have no formal travel contracts.
They provide transport, accommodation, meals, travel insurance and a range of other services.
They also organise the collection of money.
A travel agent will not normally work directly for you, but they may be able to help you find a travel agent or agency that does.
The term ‘agency’ is used to refer to the organisation that offers you a service or a product, but not necessarily the person who is responsible for it.
It could be a company or a company branch.
Some travel agents are established businesses, others are individual travel agencies.
Some will have a range and other will be small and self-contained.
Many travel agencies will also have a website where you can find out more about their services and where you may find more information about their travel.
What is an agency’s legal name?
A travel agencies name is generally used by its members and by the government to describe its business.
A statutory name is a name that is used in legal documents.
A common name for a travel business is a business that is registered under the Business Registration Act.
Some statutory names can also be used by legal entities.
What are the terms ‘primary travel agent’, ‘primary office’, ‘business owner’ and ‘business branch’?
‘Primary travel agent’ is the term used in Australia to refer the person or organisation that has the primary responsibility for the provision of travel services.
‘Primary office’ refers to a place where the person organising the travel service works or is located.
‘Business owner’ is an informal term used by travellers to describe the person that has primary responsibility in a particular area of the business.
‘Broker’ refers also to the person with the primary duty of dealing with travellers.
‘Registered agent’ means the person, who is registered with the Department of Immigration and Border Protection, or with a Territory Department of Border Services, to whom an Australian passport is issued.
‘Travel agency’ is a term that refers to an organisation or business which is registered as a travel company.
‘Passport agent’ refers either to the registered agent of a travel service, or to the principal office of a company.
For more information, see ‘Who is a passport agent?’.
‘Insurance company’ means an organisation with a registered office in Australia, or an organisation registered under an overseas Territory or Territory territory.
‘Settlement agent’ or ‘business partner’ refers in Australia either to a company registered under a State or Territory Act, or, in a case where the name of a person is not used in an official capacity, to a person who has registered with a State Department of Foreign Affairs and Trade (DFAT).
What are some examples of the terms travel agency and travel agent?
A ‘primary-travel agent’ travels to the Australian Capital Territory to organise travel for a client, who may be a person from the Commonwealth or a Territory, or a family member of the Australian Government.
A ‘secondary-travel agency’ travels from the Australian capital to another Australian Territory to arrange travel for the client, usually a member of a family of people who live in that Territory.
A ”business owner” is the person from whom the company or organisation operates.
A business partner is a person or business who has primary or secondary responsibility for running the business or providing the services.
What type of business do you provide?
‘Primary-travel’ means a travel travel agency that provides travel for clients, usually those travelling from a Commonwealth or Territory Territory territory to a destination in Australia.
‘Secondary-travel” means a business providing travel services to clients travelling from Commonwealth or Territorial territory to Australian capital territory, or overseas territory.
Some ‘travel agents’ will provide the following types of travel: accommodation (for those travelling with children); transport; food and beverage; accommodation, food, and transportation services; travel insurance; travel services; and travel insurance for clients travelling in a caravan.
‘Cooperative travel’ is any of the following: a business which operates a travel club; a travel insurance company; an agency that arrises travel for travellers; or a branch of an organisation which arranges and collects travel insurance.
‘Other’ includes ‘service providers’, ‘independent travel agents’, ‘volunteers’, ‘consultants’, ‘specialised travel agents’ and travel consultants.
What forms of insurance are offered?
Some travel agencies offer travel insurance through an insurance company.
This type of insurance covers the costs of travelling to the destination where you intend to stay.
Some insurance companies do not offer travel policy, but do offer travel assistance.
‘Personal insurance’ is insurance covering personal expenses incurred while travelling in Australia or overseas.
This insurance covers some of the costs incurred while traveling to the location where you plan to stay, and includes the following categories: medical, accident and sickness insurance; property insurance; personal injury insurance; and liability insurance. The